Terms & Conditions

Welcome to Shop Sir Silly
By using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Products & Pricing
All products listed on shop.sirsilly.com are subject to availability. We reserve the right to modify, discontinue, or change product prices without prior notice. Prices are listed in ZAR, USD, EUR, and GBP.

2. Order Process
By placing an order, you agree to provide accurate, complete, and current information. Once an order is placed, you will receive an email confirmation.

3. Payment
All payments must be made through our secure payment gateway. We accept all major credit cards. Prices are listed in ZAR, USD, EUR, and GBP.

4. Shipping
Shipping costs and delivery times are calculated at checkout. We are not responsible for any delays caused by carriers.

5. Intellectual Property
All content, images, and designs on shop.sirsilly.com are the property of Sir Silly and cannot be used or reproduced without permission.

6. Liability
We are not responsible for any damages resulting from the use of our website or products. Our liability is limited to the cost of the product.

7. Changes to Terms
We may update these terms and conditions from time to time. Any changes will be posted on this page.

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Refund & Cancellation Policy

1. Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order at management@sirsilly.com. If the order has already been shipped, we will be unable to cancel it.

2. Refunds
We offer refunds for defective or damaged items. To initiate a refund, please contact us within 14 days of receiving the product at management@sirsilly.com with your order number and details of the issue. Refunds will be processed to the original payment method.

3. Exchanges
We do not offer exchanges, but if you received a damaged or incorrect item, we will send a replacement free of charge.

4. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

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Privacy Policy

1. Information Collection
When you make a purchase on shop.sirsilly.com, we collect personal information such as your name, email, shipping address, and payment details. This information is used solely for order processing and customer service.

2. Use of Information
We use your information to fulfill orders, send order confirmations, and provide customer support. We do not share or sell your personal data with third parties.

3. Data Security
We implement industry-standard security measures to protect your personal information during transmission and storage. However, no online transaction can be 100% secure.

4. Cookies
Our website uses cookies to improve user experience and analyze website traffic. You can disable cookies through your browser settings, but this may affect your ability to use the site.

5. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.

6. Changes to the Policy
We reserve the right to modify this privacy policy at any time. Updates will be posted on this page.

7. Contact Us
If you have any questions or concerns about this policy, please contact us at management@sirsilly.com.